User interface with a side of fries

Drive-thru Customer Order Displays

With McDonalds, I was a part of the team that did design and spec work on drive-thru displays for customer order confirmation, I call them drive-thru totems. It's amazing how complicated such a simple thing actually is... there are so many situations and circumstances to account for in a fast food ordering process.

  • Sales, refunds, out of order, next window please, etc...
  • Ordered items, cancelled items, refunded items
  • Custom modifiers, items with add-ons, items with removed elements
  • Multiple currency, tax display, total display

The spec we delivered was thorough and accounted for both visual design as well as ease of use and interaction spec-like features.